Hospitality

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INTRODUCTION TO THE CATERING AND HOSPITALITY INDUSTRY

This course is ideal for students who would like a more 'hands on' approach to their learning and allows learners to gain practical skills, knowledge and understanding in the subject area.

LEVEL 2 CERTIFICATE IN UNDERSTANDING EXCELLENCE IN CUSTOMER SERVICE FOR HOSPITALITY

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

COURSE OUTCOMES

Mandatory units:

  • Principles of Customer Service in the Hospitality Sector
  • Understand effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector